Placing Order
Fax Order
Mail Order
Phone Order
Purchase Orders
Come to A-Plus
Shipping Info.
Regular Shipping
2nd Day Air Option
Truck Freight
Back Orders
Information
Sales Tax
Return Policy
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Ordering Methods
Phone your order to us
1 (410) 679-2515. Parts lookup hotline. Please have model number ready for
technicians.
We can be reached Mon-Fri 9AM-5PM EST.
IF YOU HAVE A QUESTION ON AN ORDER PLACED, please
e-mail us at tom@apluscopiers.com.
EMAIL your order to us
Simply Email the part number to us at tom@apluscopiers.com.
Include Part number, description, quantity, credit card number (name and expiration date)
and Ship to address. Please include your Email address.
Please Note: We do not return Faxes, so supply your e-mail address so we can
reply to your question or concern.
Mail your order to us
at:
A-Plus Copiers
Web Division
P.O. Box 43745
Nottingham, MD 21236
Include Part number, description, quantity, credit card number (name and expiration date) or
check, phone number and email address. We do accept personal checks but can not ship until
check clears (usually takes about 5 business days).
Purchase Orders
A-Plus accepts purchase orders from governments and educational facilities. You must email all
purchase order requests to tom@apluscopiers.com. No purchase order will be accepted without email.
Please use the following check list to help identify the information that must be on the purchase
order.
- First and last name of person placing order
- Phone number of person placing order (you will be contacted)
- Complete billing address
- Complete ship to address (indicate if same as billing)
- Terms - Net 30
- FOB - Shipping Point
- Quantity of items ordered
- Item numbers and descriptions
- Unit prices and extensions
- Subtotal
- Shipping and handling charges
- Total price of order
Shipping Methods
Local Shipping Option
Orders are shipped by A-Plus at no charge unless other method is preferred. (The no charge shipping applies to customers that are with-in 35 miles of A-Plus Offices. Please note that deliveries are made the next day if in-stock, and 2 to 3 days if need to be ordered.)
Regular Shipping Option
Orders are shipped UPS GROUND or USPS Parcel/Global Service unless other method is preferred. (If you need faster service, tell us how to ship. Please note that faster shipping is just that, it will only reduce the shipping time. See below.)
Shipping & Handling Cost for10 Pounds or Less
Continental USA only.
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| 1 ITEM |
EACH ADDITIONAL ITEM |
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| $4.95 |
VARIES WITH ITEM |
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Second Day Air Option
Shipping & Handling Cost for10 Pounds or Less
Continental USA only.
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| 1 ITEM |
EACH ADDITIONAL ITEM |
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| $15.00 |
$.75 |
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Second Day Cautionary Note!
Upgrading to Second Day Air does not change how long it takes us to ship products.
It only reduces the travel time after leaving our warehouse. For example: an out of stock
parts might take two or more days to leave our warehouse, but then would be guaranteed (by UPS)
to arrive in two business days.
Truck Freight Shipments
Items too heavy or too large for standard ground shipments will be shipped by truck. Please call us
for a freight quote. The usual shipping charge for freight service runs between $33.50 and $50 dollars. Include your daytime phone number on the order form so the carrier can schedule
merchandise delivery to be made when you will have unloading help on hand. Always better if you can
arrange drop off at a commercial location. (Truck freight companies
do not require their drivers to unload shipments. An additional lift gate charge may apply if the
driver unloads the merchandise.) A-PLUS WILL CONTACT YOU WITH FREIGHT EXPENSE.
Orders over 10 lbs.
Orders over 10 lbs are subject to shipping charges. A-Plus will charge actual UPS shipping charge to packages
that are in excess of 10 lbs. The customer will be notified of any additional
shipping charges before shipping. Warning: If you are not notified, the shipping charge will be what reflects on your notification by e-mail.
Back Orders
Most parts are in stock or available in 1-2 business days. Some parts, special order parts not listed by picture on our web site, may take longer. We have set up very efficient suppliers and if your local dealer says it is not available for a extended period, check with us. Usually we can get parts faster because of our huge buying power!
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Information
Sales Tax
Maryland residents add 5% state sales tax.
Other state, no Sales Tax will be added to your order.
Return Policy
Our exchange policy is simple,
Dear Valued Customer:
Our goal at A-Plus is your 100% satisfaction. We believe in good old fashioned service, regardless
of the size of your purchase.
And we understand that occasionally a product is defective when it arrives to you and will require
some special attention, therefore we will gladly return it for exchange.
I respectfully ask only that you be fair with us when returning products for exchange. That means
returning products to us complete and in new condition.
Our ability to bring you quality products at low prices depends on fair and honest dealings.
Incomplete or used returns have increased our costs, and I regret that returns will only be
processed if the instructions on this page are followed.
I thank you...
A-Plus Copiers
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All exchanges:
- Must be authorized by A-Plus Copiers before return. Call us at 410-679-2515.
Unauthorized returns will be refused and returned to the sender at their expense.
- Must be returned within 30 days of receipt of your order. No returns
after 30 days will be accepted.
- Shipping charges are not refundable and a 20% restocking fee will be
charged.
- Special order items(NOT ADVERTISED ON OUR WEB SITE,)
are not returnable. Call for
authorization.
- Merchandise items must be in new condition, within its undamaged original packaging.
Shipping charges are not refundable and a 20% restocking fee will be charged..
SPECIAL
ORDER ITEMS, NOT ORDERED VIA OUR ADVERTISED ITEMS ON OUR WEB PAGE ARE NOT RETURN ABLE.
- RETURNS ARE ONLY ACCEPTED FOR EXCHANGE.
Sorry but we can not accept any returned electrical merchandise. Industry Standard.
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Phone 410-679-2515
ROSEDALE, MARYLAND
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